It is a fear many of us will experience. You have just handed a check to someone you have briefly met in exchange for services at your home or business. Sure, their online reviews were great, but can you really trust that they will provide you the wonderful experience or product they claim? Thankfully, the National Association of Landscape Professionals has a new designation to help combat these fears when selecting a landscape contractor. Timberline Landscaping is proud to be among the first 3 landscape contactors in the United States to earn the “Landscape Industry Accredited Company” designation, but what on earth does that mean for YOU?
Landscape industry accredited companies are:
Committed to Customer Service Excellence
While online reviews provide a baseline for selecting a landscape professional, NALP took things a step further, completing an in-depth satisfaction survey and requesting detail on how Timberline cares for customers. For us, customer service means providing a great experience, not just a beautiful landscape. Our team is often complimented on the cleanliness of job sites, minimal disruption, speed of installation, and customization.
“Do these crews really know what they are doing?”
“Is this really going to look as great as the neighbor’s house?”
“What if this retaining wall doesn’t last and I have to pay someone to re-do it?!”
If these fears sound familiar, rest assured that the team members at a Landscape Accredited Company are knowledgeable. To earn accreditation landscape contractors must have at least 10% of their staff Landscape Industry Certified. Timberline currently maintains above 15% certified staff members and was honored in 2015 and 2017 for having more certified team members on staff than any other company in the country. Certifications are in focus areas like hardscape installation (paver, breeze, outdoor living areas), softscape installation (plant and trees), outdoor plant care, and turfgrass care to name a few. Rigorous written and hands-on tests are overseen by the National Association of Landscape Professionals to ensure certified techs are up to speed.
Each accredited company must participate in a nationally recognized safety program. It demonstrates a commitment to the safety of our customers and employees on each jobsite.
Ethical & In Compliance
Prior to obtaining designation as a LAC a landscape company must prove ethical client relations and business practices. Is proper insurance coverage carried? What is their warranty policy? This ensures that each Landscape Accredited Company is in compliance with state, local, and federal statutes and licensing requirements, all providing you peace of mind and comfort.