Timberline Landscaping, LLC is an award-winning company serving Colorado Springs and the surrounding areas, “Creating your little bit of Heaven” for over 40 years. We offer a full range of services, including landscape design, construction, and maintenance.
The Account Manager is responsible for client satisfaction and serves as the face of the company for a portfolio of commercial and/or residential landscape maintenance contracts. This position is responsible for quality control of his/her properties, sales of property enhancements, and timely submission invoices and collections.
Duties & Responsibilities:
- Ensures that customers are satisfied through effective communication, relationship building and regular site visits, as well as the ability to develop customer rapport
- Ensures quality expectations are being met and exceeded
- Communicate clients’ needs to the Field Supervisor
- Evaluate job cost on a weekly basis to ensure cost and times are within budget
- Invoicing of enhancement projects and timely collection of all monies owed for their portfolio of properties
- Estimate and negotiate contract renewals
- Propose estimates for enhancements to current maintenance contracts
- Provide direction to snow removal team on portfolio properties needs and quality control of sites during the storm
- Other duties as assigned
Requirements:
- Bachelor’s degree in Business, Horticulture, Landscape Maintenance, or related field or a minimum of five years of relevant experience
- Strong customer service and sales background
- Must be highly adaptable to the kinds of change that comes along with working in a fast-paced entrepreneurial environment
- Driven to pursue improvements and projects without substantial supervision
- Positive attitude with a professional demeanor and appearance, be team oriented, and be a strong role model for ethics and integrity
- Excellent time management, project management and organizational skills
- Strong analytical skills with the ability to meet critical deadlines
- Proficient computer skills using a windows environment and Microsoft Office Suite
- Effective communication skills; including writing, routine correspondence, reports, presenting to employees, and interpersonal communication
- Must have a smartphone with the ability to download and use mobile apps
Desired qualities to includE:
- Have or obtain Turf Grass Management certification
- Bilingual in English and Spanish
- Knowledge of Aspire software
- Certifications in Landscape Maintenance and Irrigation
- Must possess and maintain a valid Colorado driver’s license with a clean driving record
Physical Demands & Work Environment:
- Occasionally lift and/or move up to 50 lbs.
- This job is an indoor/outdoor job which will require time spent at a desk environment using a computer as well as exposure to varying weather conditions.
Job Summary & benefits:
POSITION TITLE
Account Manager
REPORTS TO
Maintenance Manager
SUPERVISES
None
LOCATION
Colorado Springs, CO
EXPERIENCE
5+ years in lieu of degree
CAREER LEVEL
Non-manager
DEPARTMENT
Commercial Maintenance
JOB TYPE
Full-time, 40+ hrs.
EDUCATION
Bachelor’s Degree in Business, Horticulture, or Landscape Management
WAGE
$55,000-$70,000 DOE, 3% commission on enhancement sales, 1.5% on renewals
BENEFITS (Per company eligibility)
- Medical/Dental/Vision Insurance
- Career Pathways
- Life/AD&D Insurance
- Legal Identity & Theft coverage
- Supplemental Insurance
- Tenure Bonuses
- GRIT bonus
- Tiered Paid sick time
- SmartDollar
- 401K Investment plan with company match
