Timberline Landscaping is an award-winning company serving Colorado Springs and the surrounding areas, “Creating a Little Bit of Heaven” for 40 years. We offer a full range of services from landscape design, construction and maintenance for commercial and residential properties.
The Account Manager is responsible for client satisfaction and serves as the face of the company for a portfolio of commercial and/or residential landscape maintenance contracts. This position is responsible for quality control of his/her properties, sales of property enhancements, and timely submission invoices and collections.
Duties & Responsibilities:
- Ensure that customers are satisfied through effective communication, relationship building and regular site visits, as well as the ability to develop customer rapport
- Ensure quality expectations are being met and exceeded
- Communicate clients’ needs to the Field Supervisor
- Evaluate job cost on a weekly basis to ensure cost and times are within budget
- Invoice enhancement projects and timely collection of all monies owed for their portfolio of properties
- Estimate and negotiate contract renewals
- Propose estimates for enhancements to current maintenance contracts
- Provide direction to snow removal team on portfolio properties needs and quality control of sites during the storm
- Other functions as assigned
Requirements:
- Bachelor’s degree in Business, Horticulture, Landscape Maintenance, or related field or a minimum of five years of relevant experience
- Strong customer service and sales background
- Must be highly adaptable to the kinds of change that comes along with working in a fast-paced entrepreneurial environment
- Driven to pursue improvements and projects without substantial supervision
- Positive attitude with a professional demeanor and appearance, be team oriented, and be a strong role model for ethics and integrity
- Excellent time management, project management and organizational skills
- Strong analytical skills with the ability to meet critical deadlines
- Proficient computer skills using a windows environment and Microsoft Office Suite
- Effective communication skills; including writing, routine correspondence, reports, presenting to employees, and interpersonal communication
- Must pass post-offer background check consisting of employment history, personal/professional references, criminal record, and MVR
- Obtain Turf Grass Management certification within one year of hire date
Desired Qualities To Include:
- Bilingual in English and Spanish
- Knowledge of Aspire software
- Certifications in Landscape Maintenance and Irrigation
Physical Demands & Work Environment:
- Occasionally lift and/or move up to 50 lbs.
- This job is an indoor/outdoor job which will require time spent at a desk environment using a computer as well as exposure to varying weather conditions.
Job Summary & benefits:
- Location: Colorado Springs
- Position Title: Account Manager
- Reports To: Maintenance Manager
- Supervises: None
- Education: Bachelor’s Degree in Business, Horticulture, or Landscape Management
- Experience: 5+ years in lieu of degree
- Salary: $50,000 – $70,000 DOE, 3% commission on enhancement sales, 1.5% on renewals
- Hours: 40+ hours per week
- Benefits:
- Medical/Dental/Vison Insurance
- Life/AD&D Insurance
- Paid time off
- 401K investment plan with matching
- Profit Sharing
